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FAQs

Supporting Your Journey Towards a Healthier, and More Fulfilling Life

  • What services do you offer?
    We offer outpatient mental health services including therapy, psychiatric evaluations, medication management, crisis intervention, and support for children, teens, and adults.
  • What ages do you serve?
    Ages 3 and up, including teens and adults.
  • Are in-person or virtual appointments available?
    We offer both in-person (office or your home) and telehealth visits, depending on your needs and insurance.
  • How do I schedule an appointment?
    We can send you the intake form by email or text. Once it’s filled out, we’ll get you scheduled within 2–3 days.
  • How soon can I be seen?
    You can be seen typically within 2-3 business days.
  • What should I expect at my first visit?
    The first session is about an hour, and it includes a comprehensive intake assessment to understand your needs and goals and match you with the right provider and services. Then we’ll set up a care plan
  • Do you accept insurance?
    Yes, we accept Medicaid, Superior, Molina, and some private plans.
  • What should I do in a crisis?
    If you're in immediate crisis, please call 911 or go to the nearest emergency room. For non-emergency support, you can call us, and we’ll prioritize your care by scheduling a support session as soon as possible.
  • What areas do you serve? What are your operating hours?
    We are Houston-based, serving Harris and Montgomery counties. Our standard hours are Monday–Friday, 8:00 AM – 4:30 PM. Evening and weekend appointments are available upon request.
  • How can I contact you?
    Phone: (713) 244-5770 Email: contact@safehavenmh.org Location: 363 N. Sam Houston Parkway E, Ste. 750, Houston, TX 77060-2404
  • What if I call after hours?
    You can leave a voicemail. We will return your call the next business day.
  • Do I need a referral to be seen?
    No referral is needed. You can contact us directly to get started.
  • I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?
    Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, I’ll help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing.
  • What’s the difference between talking to you or my best friend or family?
    The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, and you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.
  • Do you prescribe medication? Why shouldn’t I just take medication?
    Medication can be effective, but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals. While we don't prescribe medication, we have Registered Nurses who manage the client’s medication after an evaluation.
  • How does it work? What do I have to do in sessions?
    Because each person has different issues and goals for counseling, it will be different depending on the individual. I tailor my therapeutic approach to your specific needs.
  • How long will it take?
    Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.
  • I want to get the most out of therapy. What can I do to help?
    I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.
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