Question 1

What services do you offer?

Accepted Answer

We offer outpatient mental health services including therapy, psychiatric evaluations, medication management, crisis intervention, and support for children, teens, and adults.

Question 2

What ages do you serve?

Accepted Answer

Ages 3 and up, including teens and adults.

Question 3

Can I schedule in-person or virtual appointments?

Accepted Answer

Yes, you can schedule both in-person appointments (either at our office or your home) and virtual telehealth visits, depending on your needs and insurance coverage.

Question 4

How do I schedule an appointment?

Accepted Answer

We can send you the intake form by email or text. Once it’s filled out, we’ll get you scheduled within 2–3 days.

Question 5

How soon can I be seen?

Accepted Answer

You can be seen typically within 2-3 business days.

Question 6

What should I expect at my first visit?

Accepted Answer

The first session is about an hour, and it includes a comprehensive intake assessment to understand your needs and goals and match you with the right provider and services. Then we’ll set up a care plan

Question 7

What insurance plans do you accept?

Accepted Answer

We accept Medicaid, Superior, Molina, and several private insurance plans. Please contact us to confirm if your specific plan is accepted.

Question 8

What should I do in a crisis?

Accepted Answer

If you're in immediate crisis, please call 911 or go to the nearest emergency room. For non-emergency support, you can call us, and we’ll prioritize your care by scheduling a support session as soon as possible.

Question 9

What areas do you serve? What are your operating hours?

Accepted Answer

We are Houston-based, serving Harris and Montgomery counties. Our standard hours are Monday–Friday, 8:00 AM – 4:30 PM. Evening and weekend appointments are available upon request.

Question 10

How can I reach Safe Haven Mental Health Solutions?

Accepted Answer

You can reach us by phone at (713) 244-5770 or email at contact@safehavenmh.org. Our office is located at 363 N. Sam Houston Parkway E, Ste. 750, Houston, TX 77060-2404.

Question 11

What if I call after hours?

Accepted Answer

You can leave a voicemail. We will return your call the next business day.

Question 12

Do I need a referral to be seen?

Accepted Answer

No referral is needed. You can contact us directly to get started.

Question 13

Is seeking therapy a sign of weakness?

Accepted Answer

Not at all. Seeking therapy is a sign of strength and self-awareness. It takes courage to recognize when you need help and to reach out for support. In therapy, we will work together to explore your strengths and find ways to use them to overcome the challenges you are facing.

Question 14

How is talking to a mental health professional different from talking to a friend or family member?

Accepted Answer

Talking to a mental health professional is different because they have the training and experience to help you in a professional capacity. They can offer new perspectives, teach you new skills, and listen without judgment or expectations. Counseling is also completely confidential, so you don't have to worry about your privacy. Additionally, relying on friends or family for support can sometimes strain those relationships, whereas a professional can provide objective and dedicated support.

Question 15

Do you prescribe medication? Why shouldn’t I just take medication?

Accepted Answer

Medication can be effective, but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals.

While we don't prescribe medication, we have Registered Nurses who manage the client’s medication after an evaluation.

Question 16

How does it work? What do I have to do in sessions?

Accepted Answer

Because each person has different issues and goals for counseling, it will be different depending on the individual. I tailor my therapeutic approach to your specific needs.

Question 17

How long will it take?

Accepted Answer

Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.

Question 18

I want to get the most out of therapy. What can I do to help?

Accepted Answer

I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.