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Your Privacy at Safe Haven Mental Health Solutions

Your trust matters to us. We keep your information safe, private, and used only for the right reasons. Because we provide healthcare services and also operate a website and digital tools, we maintain two complementary privacy policies. Here’s what each one covers—and how they work together.

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1) Notice of Privacy Practices (NPP) — Your Health Information

What it covers: How we use and share your Protected Health Information (PHI) when you receive services from us (e.g., therapy, assessments, coordination with other providers).
The law behind it: The HIPAA Privacy Rule.
Key points:

  • How PHI may be used for treatment, payment, and healthcare operations

  • Situations when we may disclose information without your authorization (e.g., emergencies, public health)

  • When we must get your written authorization (e.g., most marketing, sale of PHI, psychotherapy notes)

  • Your rights: access, amendments, restrictions (including out-of-pocket pay restrictions), confidential communications, accounting of disclosures, and breach notifications

  • How to contact our Privacy Officer or file a complaint (no retaliation)

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Who should read this: Clients/patients, guardians, or personal representatives receiving services from Safe Haven.
Read the full NPP:

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2) Website & Data Collection Privacy Policy — Your Digital/Data Experience

What it covers: How we collect, use, and protect non-PHI information when you interact with our website, forms, emails, SMS, patient portal, or other digital tools (e.g., cookies/analytics, contact forms, job applications, newsletter sign-ups).


The laws it aligns with: General consumer privacy and data security standards; may include state privacy laws (e.g., CA/VA/CO consumer privacy) where applicable.


Key points:

  • What we collect online (contact details, device/usage data, preferences)

  • Why we collect it (to respond to inquiries, improve the site, secure our systems, optional marketing with your choices)

  • Your choices: cookie controls, email/SMS opt-outs, do-not-sell/share preferences (if applicable), and how to update or delete account information

  • How we protect data (administrative, technical, and physical safeguards)

  • Third-party services (e.g., analytics, scheduling tools, EHR portals) and how they handle data

  • Data retention and how to contact us about privacy requests

Who should read this: Anyone visiting our site or sharing information online with Safe Haven.
Read the full Website/Data Privacy Policy: 

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How These Two Policies Work Together

  • If you are receiving care from us, HIPAA and the NPP govern your health information (PHI).

  • When you browse our site or submit non-PHI online, the Website/Data Privacy Policy applies.

  • If PHI and website data ever overlap (e.g., you send health details through a secure portal), HIPAA/NPP controls that information.

Your Choices & Rights

  • Care-related (NPP/HIPAA): Request copies, corrections, restrictions, confidential communications, and an accounting of disclosures.

  • Website/data-related: Manage cookies, marketing preferences, access/update/delete your info (as laws allow), and opt out where offered.

Questions or Requests?

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Safe Haven Mental Health Solutions
Privacy Officer: Bianca Stennis
Address: 363 N. Sam Houston Pkwy. E, Houston, TX 77060
Phone: 713-244-5770
Email: contact@safehavenmh.org


Latest updates: We review and update our privacy materials regularly. Material changes will be posted here and reflected in the policies linked above.

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