Privacy Policy
Effective Date: June 2025

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Safe Haven Mental Health Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide on our website, including your contact number and other data submitted through our forms or communications.

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1. Information We Collect

When you visit our website or communicate with us, we may collect the following types of information:

• Contact Number (for communication, appointment reminders, or service activation)

• Full Name

• Email Address

• Messages or inquiries you submit

• Browser and device information

• IP Address

• Usage data such as pages visited and time spent

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2. How We Use Your Information

Your information, including your contact number, may be used for the following purposes:

• To respond to inquiries or service requests

• To send appointment reminders, updates, and necessary information

• To improve our website and services

• To communicate with you, including through SMS or phone if consent is provided

• To comply with legal obligations or protect our operations

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SMS Communications
If you consent to receive conversational, informational, and promotional SMS from Safe Haven Mental Health Solutions, you agree to receive appointment reminders, service updates, and limited marketing SMS from us.

• Reply STOP to opt-out; Reply HELP for support.

• Message & data rates may apply.

• Messaging frequency may vary.

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3. Sharing of Information

We do not sell or rent your personal information to third parties.

No mobile opt-in or text message consent will be shared with third parties or affiliates. However, we may share your data with:

• Authorized service providers (e.g., platforms assisting in appointment scheduling or SMS communications)

• Legal or governmental authorities when required by law or to protect rights, safety, and legal obligations

All third-party service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to support our services.

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4. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

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5. Security of Your Data

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission method over the internet is 100% secure.

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6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you

• Request correction, update, or deletion of your data

• Withdraw consent for communication or data processing

• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the details below.

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7. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your experience. You may choose to disable cookies through your browser settings, but doing so may affect site functionality.

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8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors without parental consent.

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9. Contact Information

If you have any questions about this Privacy Policy or would like to manage your personal data, please contact us:

📧 Email: contact@safehavenmh.org
📞 Phone: (713) 244-5770
📍 Address: Safe Haven Mental Health Solutions
363 N. Sam Houston Parkway E, Suite 750
Houston, TX 77060-2404

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10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.